Questions & Answers

What to do when a death occurs

At Home: Contact your Doctor (or the Doctor on duty) who may attend and confirm that death has taken place and if he or she is able to, issue a death certificate. These days most families prefer that the deceased is conveyed to the Funeral Director's Chapel of Rest at an early stage and this can be arranged at any time of the day or night by telephone.

At a Nursing or Residential Home: The above procedure is likely to have been carried out by the Matron or Warden who will advise of the whereabouts of the death certificate.

In Hospital: The nursing staff or the appropriate officer will advise you of their own specific procedures and when and from where to collect the death certificate.

In all cases the Death Certificate must be taken to the Registrar of Births, Death & Marriages for official record purposes, unless the death is very sudden or unexplained and the Coroner is involved.

As funeral directors we are totally dedicated to our profession and we are available 24 hours of the day,every day of the year. We can be called upon for care, advice and practical help at a very sensitive and difficult time. For most people arranging a funeral is an unfamiliar task. We will guide you through all the arrangements and explain the duties and procedures that will be necessary.