Questions & Answers

Organisations to be informed of the Death:

• Car Insurance - Documentation will have to be changed as you will not be legally insured to drive if the policy is in the Deceased's Name.
• Social Services / District Nurses - If there is equipment belonging to either of these it must be returned.
• Hospital and / or family Doctor
• Employer or Professional Association
• Inland Revenue
• Social Security - A form needs to be completed to cancel any direct debit payments into a bank account. This white certificate is provided by the Registrar of Deaths.
• Local Council - Cancel any housing/rate benefits and council tax.
• Gas, Electric, Water, Telephone and Cable & Satellite Companies - Cancel accounts
• Post Office - Arrange redirection of mail.
• Credit Card Companies - Cancel cards and settle accounts.
• Bank and Building Societies - Close accounts and amend joint accounts.
• Investment and Insurance Policies - Premium Bonds are not transferable.
• The Post Office will issue you with a form to send to the Bonds and Stock Office.
• Store Cards - Loyalty, charge and credit cards need to be cancelled.

Items you may need to cancel
Milk • Newspapers • Lottery Ticket • Appointments Meals on Wheels • Home Help • Chiropodist • Dentist Eye Specialist • Hairdresser • Home Care • Gardener

Items to be returned:

• Passport - To The Passport Office, UK Passport Agency, 5th Floor, India Building, Water Street, Liverpool
• Driving License - To d.v.l.a., Swansea SA99 1AB
• Vehicle Registration Documents - To change ownership.
• Car Insurance - To change Policy Holder's name or a refund
• Television License - To change name or obtain a refund.
• Season Tickets and Club Membership
• Library Books and Cards
• National Insurance Papers